Datenschutzhinweise für die Plattform kontaktlinsen-tragen.at:

  • Vorwort

Der Schutz von personenbezogenen Daten ist uns ein wichtiges Anliegen. Im Folgenden erläutern wir Ihnen, welche personenbezogenen Daten beim Besuch der Webseite, bei Eröffnung eines Kundenkontos sowie bei einer Bestellung erhoben, verarbeitet und genutzt werden. Für diese Webseite ist Alcon Switzerland SA, CH-6343 Rotkreuz, verantwortlich.

  • Zweckbindung bei Erhebung, Verarbeitung und Nutzung von personenbezogenen Daten

Bei allen Vorgängen der Datenverarbeitung (z. B. Erhebung, Verarbeitung und Übermittlung) verfahren wir nach den gesetzlichen Vorschriften. Ihre für die Geschäftsabwicklung notwendigen Daten werden gespeichert und für die Bestellabwicklung im erforderlichen Umfang an von uns beauftragte Dienstleister weiter gegeben, mit welchen wir den gesetzlichen Bestimmungen entsprechende Auftragsdatenverarbeitungsverträge abgeschlossen haben.

  • Kundenkonto

Sofern Sie sich auf unserer Plattform registrieren, erfassen wir neben Ihrem Namen auch Ihre Anschrift, Email-Adresse und Ihre Mobiltelefonnummer. Zudem speichern wir die Daten Ihrer jeweiligen Bestellung sowie die zu Abrechnungszwecken notwendigen Daten.

  • Einsatz von Google Analytics

Diese Website benutzt Google Analytics, einen Webanalysedienst der Google Inc., USA („Google"). Google Analytics verwendet sog. "Cookies“, Textdateien, die auf Ihrem Computer gespeichert werden und die eine Analyse der Benutzung der Website durch Sie ermöglichen. Die durch das Cookie erzeugten Informationen über Ihre Benutzung dieser Website werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Im Falle der Aktivierung der IP-Anonymisierung auf dieser Webseite, wird Ihre IP-Adresse von Google jedoch innerhalb von Mitgliedstaaten der Europäischen Union und anderen Vertragsstaaten des Abkommens über den Europäischen Wirtschaftsraum zuvor gekürzt. Nur in Ausnahmefällen wird die volle IP-Adresse an einen Server von Google in den USA übertragen und dort gekürzt. Im Auftrag des Betreibers dieser Website wird Google diese Informationen benutzen, um Ihre Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen gegenüber dem Websitebetreiber zu erbringen. Sie können die Speicherung der Cookies durch eine entsprechende Einstellung Ihrer Browser-Software verhindern; wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen dieser Website vollumfänglich werden nutzen können.

Sie können darüber hinaus die Erfassung der durch den Cookie erzeugten und auf Ihre Nutzung der Website bezogenen Daten (inkl. Ihrer IP-Adresse) an Google sowie die Verarbeitung dieser Daten durch Google verhindern, indem Sie das unter dem folgenden Link verfügbare Browser-Plug-in herunterladen und installieren: http://tools.google.com/dlpage/gaoptout?hl=de

Sie können die Erfassung durch Google Analytics verhindern, indem Sie auf folgenden Link klicken. Es wird ein Opt-Out-Cookie gesetzt, der die zukünftige Erfassung Ihrer Daten beim Besuch dieser Website verhindert: Google Analytics deaktivieren

Nähere Informationen zu Nutzungsbedingungen und Datenschutz bei Google finden Sie unter den folgenden Links: https://www.google.com/analytics/terms/de.html bzw. unter https://policies.google.com/?hl=de

Wir weisen Sie darauf hin, dass auf dieser Website Google Analytics um den Code „anonymizeIp“ erweitert wurde, um eine anonymisierte Erfassung von IP-Adressen (sog. IP-Masking) zu gewährleisten.

  • Einsatz von Cookies

Cookies sind kleine Text-Dateien, die von einem Webserver an Ihren Browser gesendet werden und auf Ihre Geräte gespeichert werden. Wir verwenden zwei Arten von Cookies. Die sog. „Session Cookies“ werden während der Dauer des Aufenthaltes gespeichert und anschließend gelöscht. Die sog. „persistenten Cookies“ werden längerfristig durch Ihren Browser gespeichert. Wir verwenden Cookies im Rahmen des Bestellvorgangs, damit Sie Ihren Warenkorb füllen und verwalten können und um den Besuch unserer Homepage attraktiv zu gestalten und sie stets auf die Bedürfnisse der Besucher zu optimieren. Zudem ermöglicht der Einsatz von Cookies die Nutzung bestimmter Funktionen auf unserer Homepage. Die Cookies können Sie durch Anpassungen in den Web-Browsern deaktivieren. Bitte beachten Sie, dass Sie bei deaktivieren der Cookies nicht sämtliche Funktionen unserer Seiten umfassend nutzen können.

  • Ihre Rechte

Neben den bereits aufgezeigten Möglichkeiten des Widerrufes von Einwilligungen oder des Widerspruchs für die Nutzung von Daten zu Werbezwecken haben Sie jederzeit die Möglichkeit, Ihre Daten durch uns berichtigen, sperren oder löschen zu lassen. Bitte beachten Sie, dass wir keine Daten löschen können, die zur Abwicklung einer Bestellung oder zur Durchsetzung bestehender Rechte und Ansprüche notwendig sind, oder zu dessen Aufbewahrung wir gesetzlich verpflichtet sind. Zudem haben Sie jederzeit die Möglichkeit zu erfahren, welche personenbezogenen Daten wir zu Ihrer Person gespeichert haben.

  • Kontaktadresse

Email: info.ch@alcon.com

ta can be accessed by or transferred to the specific third parties identified in Part I of this Privacy Notice and the following categories of recipients, on a need to know basis to achieve such purposes:

  • our personnel (including personnel, departments or other companies of the Novartis group);
  • our other suppliers and services providers that provide products and services to us;
  • our IT systems providers, cloud service providers, database providers and consultants; our business partners who offer products or services jointly with us;
  • any third party to whom we assign or novate any of our rights or obligations;
  • our advisors and external lawyers in the context of the sale or transfer of any part of our business or its assets

The above third parties are contractually obliged to protect the confidentiality and security of your personal data, in compliance with applicable law.

Your personal data can also be accessed by or transferred to any national and/or international regulatory, enforcement, public body or court, where we are required to do so by applicable law or regulation or at their request.

The personal data we collect from you may also be processed, accessed or stored in a country outside the country where [Alcon local entity] is located, which may not offer the same level of protection of personal data.

If we transfer your personal data to external companies in other jurisdictions, we will make sure to protect your personal data by (i) applying the level of protection required under the local data protection/privacy laws applicable to [Alcon local entity], (ii) acting in accordance with our policies and standards and, (iii) for [Alcon entities] located in the European Economic Area (i.e. the EU Member States plus Iceland, Liechtenstein and Norway, the "EEA"), unless otherwise specified, only transferring your personal data on the basis of standard contractual clauses approved by the European Commission. You may request additional information in relation to international transfers of personal data and obtain a copy of the adequate safeguard put in place by exercising your rights as set out in Section 6 below.

For intra-group transfers of personal data to our group companies (which you can identify by clicking this link [insert link] or by referring to the schedules attached to this policy), the Novartis Group has adopted Binding Corporate Rules, a system of principles, rules and tools, provided by European law, in an effort to ensure effective levels of data protection relating to transfers of personal data outside the EEA and Switzerland. Read more about the Novartis Binding Corporate Rules by clicking here [insert link to Novartis’ BCR]. In all cases, [name of one entity] is responsible for management of your personal information.

  1. How do we protect your personal data? We have implemented appropriate technical and organisational measures to provide an adequate level of security and confidentiality to your personal data. These measures take into account:
  • the state of the art of the technology;
  • the costs of its implementation;
  • the nature of the data; and
  • the risk of the processing.

The purpose thereof is to protect it against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

Moreover, when handling your personal data,

  • we comply with the following obligations:
  • we only collect and process personal data which is adequate, relevant and not excessive, as required to meet the above purposes;
  • we ensure that your personal data remains up to date and accurate (for the latter, we may request you to confirm the personal data we hold about you and you are also invited to spontaneously inform us whenever there is a change in your personal circumstances so we can ensure your personal data is kept up-to-date); and
  • we may process any sensitive data about yourself you voluntary provide in compliance with applicable data protection rules and strictly as required for the relevant purposes listed above, the data being accessed and processed solely by the relevant personnel, under the responsibility of one of our representatives who is subject to an obligation of professional secrecy or confidentiality.
  1. How long do we store your personal data? We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected [see Part I] or to comply with legal or regulatory requirements.

  2. How do we use cookies and other similar technologies on the website?

5.1. Cookies Cookies are small text files which are sent to your computer when you visit our websites. We use cookies for the purposes set out above and in accordance with this Privacy Notice.

We do not use cookies to track individual visitors or to identify you but to gain useful knowledge about how our websites are used so that we can keep improving them for our users. Personal data generated through cookies are collected in a pseudonymised form and subject to your right to object to such data processing, as set out below.

We use cookies on this Website to:

  1. direct you to the relevant sections on the Website;

  2. ensure the Website delivers a consistent look across different browsers and devices;

  3. enable complex areas of the Website to function; and

  4. track anonymised, aggregated statistics about visits to the Website to help us improve Website performance.

In doing this, we may install cookies that collect the domain name of the user, the internet service provider, the operating system and the date and time of access.

Below are explained the generic types of cookies we use and their purposes.

Cookies types & purpose

  • First party cookies: cookies set by the website being visited by the user (the website displayed in the URL window).
  • Session cookies: cookies that expire at the end of a browser session (starting with the time when a user opens the browser window, and finishing when the user exits the browser).
  • Persistent cookies: cookies that “persist” in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the Website is revisited.
  • Using your browser settings to control and delete cookies. Most web browsers allow control of most cookies through the browser settings. You can set your browser to notify you when you receive a cookie - this will enable you to decide whether or not you want to accept it. However, if you do not accept a cookie, you may not be able to use all functionality of your browser software.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org

Internet tags We may use internet tags (also known as web-beacons, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this Website and may deploy these tags/cookies through a web analytical service partner which may be located, and store the respective information (including your IP-address), in a foreign country. These tags/cookies are placed on different pages of this Website. We use this technology to measure the user’s responses to our sites (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this Website.

Our third party partners, hosting service provider and/or the web analytical service partner may collect data about your use of this Website because of these anonymised internet tags/cookies, and may compose reports regarding the Website’s activity for us and may provide further services which are related to the use of the Website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.

This Website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies," text files stored on your computer, which make it possible to analyse the use of the Website by you. The information produced by the cookie about your use of this Website is generally transmitted to a Google server in the USA and stored there. In case of the activation of IP anonymization on this Website, your IP address is however abbreviated beforehand by Google inside the EU member states or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and abbreviated there. If assigned by the operator of this Website, Google will use this information to assess your use of the Website, in order to compile reports on the Website activities for the Website operators and to render further services associated with the Website usage and the use of the Internet. The IP address transmitted in the framework of Google Analytics by your browser is not combined with other data by Google. You can obstruct the installation of cookies through an appropriate setting of your browser software; however, we would like to point out that in this case, you may not be able to use all of the functions of this Website to their full extent.

You can find more detailed information on conditions of use and data protection at http://www.google.com/analytics/terms/en.html or at https://www.google.co.uk/intl/en/policies (links are external). We would like to point out that on this Website, Google Analytics has been expanded by the code "anonymizeIp" in order to guarantee anonymised collection of IP addresses (so-called IP masking). If you would like more information about web tags and cookies associated with online advertising or to opt out of third party collection of this information, please visit the Network Advertising Initiative website at http://www.networkadvertising.org (link is external).

We may also use the following types of usual cookies:

  • user interface customization cookies (i.e. cookies memorizing your preferences);
  • authentication cookies (i.e. cookies allowing you to leave and return to our websites without having to re-authenticate yourself);
  • video player cookies (i.e. cookies storing data needed to play back video or audio content and storing your preferences).

5.2. Other technologies

We may also use other technologies on our websites to collect and process your personal data for the same purposes as set out above, including:

  • Adobe Flash technology (including Flash Local Shared Objects, unless you set your setting otherwise).
  1. What are your rights and how can you exercise them? You may exercise the following rights under the conditions and within the limits set forth in the law:
  • the right to access your personal data as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating;
  • the right to request the erasure of your personal data or the restriction thereof to specific categories of processing;
  • the right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal;
  • the right to object, in whole or in part, to the processing of your personal data;
  • the right to object to direct marketing communications; and
  • the right to request its portability, i.e. that the personal data you have provided to us be returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format without hindrance from us and subject to your confidentiality obligations.

Please note however that, in certain circumstances, your refusal to accept cookies or your browser settings may affect your browsing experience and prevent you from using certain features on our websites.

If you have a question or want to exercise the above rights, you may send an email to with a scan of your identity card for identification purpose, it being understood that we shall only use such data to verify your identity and shall not retain the scan after completion of the verification. When sending us such a scan, please make sure to redact your picture and national registry number or equivalent on the scan.

If you are not satisfied with how we process your personal data, please address your request to our data protection officer [insert contact details], who will investigate your concern.

In any case, you also have the right to file a complaint with the competent data protection authorities, in addition to your rights above.

  1. What technical and transactional data may we collect about you?

7.1. Categories of technical and transactional data In addition to any information collected about you under Part I of this Privacy Notice, we may collect various types of standard technical and transactional personal data about you during your use of our websites which are necessary to ensure a proper functioning of our websites, including:

  • information regarding your browser and device (e.g. internet service provider’s domain, browser’s type and version, operating system and platform, screen resolution, device manufacturer and model);
  • statistics in relation to your use of our website (e.g. information regarding the pages visited, information researched, time spent on our website);
  • usage data (i.e. date and time of access of our website, files downloaded);
  • your device’s location through Google Maps when using our website (unless you disabled this function by changing your device’s settings or refuse the location tracking by Google Maps entering your location by yourself); and
  • more generally, any information you provide to us when using our website.

Please note that we will not knowingly collect, use or disclose personal data from a minor under the age of [$$$Impressum.age$$$/$$$Impressum.age$$$][16/18] without obtaining prior consent from a parent or legal guardian.

7.2. Why are we collecting technical and transactional data? We always process your personal data for a specific purpose and only process the personal data which is relevant to achieve that purpose. In addition to any purposes already communicated to you in Part I of this Privacy Notice, we also process your personal data collected during your use of one of our websites for the following standard purposes:

  • manage our users (e.g. registration, account management, answer questions and provide technical support);
  • manage and improve our website (e.g. diagnose server problems, optimize traffic, integrate and optimize web pages where appropriate);
  • measure the usage of our website (e.g. by drawing up statistics about the traffic, by gathering information regarding the users’ behaviour and the pages they visit);
  • improve and personalize your experience and better tailor content to you (e.g. by remembering your selections and preferences, by using cookies);
  • send you personalized location-based services and content;
  • improve the quality of our products and services and expand our business activities;
  • monitor and prevent fraud, infringement and other potential misuse of our website;
  • reply to an official request from a public or judicial authority with the necessary authorisation;
  • manage our IT resources, including infrastructure management and business continuity;
  • preserve the company’s economic interests and ensure compliance and reporting (such as complying with our policies and local legal requirements, tax and deductions, managing alleged cases of misconduct fraud, conducting audits, defending litigation);
  • archiving and record keeping; and
  • any other purposes imposed by law and authorities.
  1. How will you be informed of the changes to our Privacy Notice?

Any future changes or additions to the processing of your personal data as described in this Privacy Notice will be notified to you in advance through an individual notice using our usual communication channels (e.g. by email) as well as through the website (via banners, pop-ups or other notification mechanisms).

EMEA Template for GDPR updated Privacy Policy Notice between Alcon and Consumer, as of 9th of May 2018. PLEASE NOTE: document has to be localized and approved by local Legal and Data Privacy departments before uploading them to production environments.